Frequently Asked Questions

Each product page includes a detailed size guide with measurements in both inches and centimeters. For most pieces, we recommend ordering your usual size in European or US sizing. Our fits run true to size, with slightly relaxed shoulders and a comfortable through-the-body cut. If you sit between two sizes, we suggest sizing up for a refined, easy silhouette closer to traditional tailoring.

Our standard size range is XS through XXL for tops and knitwear, EU 38 to EU 46 (US 5.5 to US 12) for footwear, and 28 to 38 for trousers. A few pieces are available in extended sizes. Detailed measurements are available on every product page.

You have 30 days from the delivery date to request a return or exchange. See our return policy below for details.

Orders are dispatched from our international fulfillment partners across Asia and shipped directly to your door. We work with this network to keep prices fair and maintain the quality and finish of every Montelaire piece.

Standard delivery to the United States typically takes 5 to 12 business days from the moment your order is dispatched. Orders are usually processed within 1 to 3 business days. You'll receive a tracking link by email once your parcel ships.

Standard shipping rates are calculated at checkout based on your destination and the weight of your order. We frequently offer free shipping promotions on orders above a certain amount. Sign up for our newsletter to be notified.

Yes. Montelaire ships to most countries worldwide. Final shipping costs and estimated delivery times are calculated at checkout. International customers are responsible for any customs duties or import taxes that may apply on arrival.

As soon as your order is shipped, we email you a tracking number with a direct link. You can also check the status of your order at any time by visiting our order tracking page or by replying to your order confirmation email.

You have 30 days from the date of delivery to return any unworn, unwashed item in its original condition and packaging for a full refund or exchange. We want you to be confident in every piece you receive, and we'll always work with you if something isn't right.

Email us at help@montelaire.com with your order number and the items you'd like to return. Our team will reply within 24 hours on business days with instructions and a return label if applicable.

Returns for defective or incorrectly shipped items are always free. For change-of-mind returns, a small return shipping fee may apply depending on your location. Full details are confirmed when you request your return.

Refunds are processed within 5 business days after we receive and inspect your returned items. The funds typically appear on your original payment method within 5 to 10 business days, depending on your bank or card provider.

Our pieces are crafted from carefully selected natural and blended fibers: cashmere, merino wool, linen, cotton, silk, suede, and premium synthetics where they outperform natural alternatives. Each product page lists the full fabric composition.

Care instructions are printed on each garment's label and detailed in the product description. As a general rule: cold wash on a gentle cycle for cottons and linens, dry clean or hand wash for knitwear and cashmere, and avoid tumble drying anything fitted or structured. Quality fabrics reward patient care.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and processed through Shopify's secure checkout, with PCI-DSS compliance.

Yes. Every order is processed through Shopify's certified secure payment infrastructure. We never see or store your full card details. Your data is protected by industry-standard encryption.

Not at the moment. Montelaire is an online-first brand. By selling directly online, we keep our operations lean and reinvest in design, fabric quality, and customer service.

The fastest way is by email at help@montelaire.com. We aim to respond within 24 hours on business days. You can also call us at +1 (307) 225-1076 Monday to Friday, 9 AM to 6 PM EST.