Customer Support
Welcome to the Montelaire support hub. Whether you have a question about your order, need help with sizing, or want to start a return, you'll find everything you need below.
Get in Touch
Our support team responds within 24 hours on business days.
- Email: help@montelaire.com (fastest)
- Phone: +1 (307) 225-1076 (Mon to Fri, 9 AM to 6 PM EST)
- Contact form: Reach our team here
Quick Help
- Read our full FAQ for instant answers on sizing, shipping, returns, payment, and care.
- Shipping policy for delivery times and rates.
- Refund policy for the 30-day return window and exchange process.
- Privacy policy for how we handle your data.
- Terms of service for the small print.
Common Requests
Track an order
Once your order ships, you'll receive an email with a tracking link. You can also reply to your order confirmation email and we'll send the latest status.
Return or exchange an item
You have 30 days from the delivery date. Email help@montelaire.com with your order number and the items you'd like to return, and we'll send instructions within 24 hours.
Cancel or modify an order
If your order hasn't shipped yet, we can usually cancel or modify it. Email us as soon as possible with your order number.
Sizing help
Every product page includes detailed size measurements. If you're still unsure, email us with the product handle and your usual sizing, and we'll guide you to the right fit.
Product or stock questions
Send us the product URL or name. We'll check availability, restock timing, and material details for you.
Wholesale, press, or partnerships
Email help@montelaire.com with the subject line "Business Inquiry".
Real humans, real answers. Every message goes to our small support team in the US.