Refund policy

Return and Refund Policy

At Yavok LLC (operating montelaire.com), your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be:

Unused and in the same condition you received it
In its original packaging with all tags attached
Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Items damaged due to misuse, mishandling, or normal wear and tear
Hygiene-sensitive items once opened (if applicable)

3. How to Initiate a Return

Email our customer service team at [email protected] with your order number and the reason for return.
Our team will respond within 24 hours on business days.
Once your return is approved, you will receive a prepaid return shipping label along with detailed instructions.
Pack the item securely in its original packaging and ship it using the provided label.

4. Return Shipping

Return shipping is free of charge for all eligible returns within the United States. We provide a prepaid shipping label so you can return your item at no cost.

5. Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to your original method of payment within 5–10 business days following the inspection of the returned item.
Please note that depending on your bank or credit card issuer, additional processing time may be required for the refund to appear on your statement.
Original shipping fees are non-refundable, except in cases where the return is due to our error (defective, damaged, or incorrect item).

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [email protected]. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a full refund instead.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at [email protected] with:

Your order number
A clear description of the issue
Photos showing the damage or defect

We will arrange a free replacement or a full refund (including any shipping costs) at no additional charge to you.

8. Order Cancellations

You may cancel your order within 24 hours of purchase, provided that it has not yet been shipped. To request a cancellation, please contact us as soon as possible at [email protected]. Once an order has been shipped, our standard return procedure will apply.

9. Late or Missing Refunds

If you have not received your refund after 10 business days from approval:

Check your bank account again.
Contact your credit card company, as it may take additional time before the refund is officially posted.
Contact your bank, as processing times can vary.
If you have completed all the steps above and still have not received your refund, please contact us at [email protected].

10. Statutory Rights

This policy does not affect any statutory consumer rights you may have under applicable U.S. federal or state laws.

11. Contact Us

For any questions regarding this Return and Refund Policy, please reach out:

Customer Service Hours: Monday to Friday, 9 AM – 6 PM (EST) Response Time: Within 24 hours on business days

Yavok LLC 30 N Gould St, Ste N Sheridan, WY 82801, USA EIN: 36-5126551 Phone: +1 (307) 225-1076 Email: [email protected]

Last updated: May 4, 2026