Shipping

Shipping Policy

Last updated: May 4, 2026

Thank you for shopping at Montelaire (operated by Yavok LLC). We are committed to delivering your order safely and reliably. Please review our shipping policy below for detailed information.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays) after payment confirmation.

• Orders placed before 2:00 PM EST on a business day are typically processed the same day.
• Orders placed on weekends or public holidays are processed the next business day.
• During high-volume periods (Black Friday, Cyber Monday, Christmas, product launches), processing may take an additional 1–2 business days. We will notify you by email if any significant delay occurs.

You will receive a shipping confirmation email with a tracking number once your order is dispatched.

2. Shipping Destinations

We currently ship worldwide to over 240 countries and territories.

Some destinations may be subject to local restrictions, customs limitations, or carrier availability. If we are unable to ship to your location, we will notify you and issue a full refund.

3. Shipping Methods, Costs & Delivery Times

Total delivery time = Processing time (1–3 business days) + Shipping time.

We partner with trusted carriers including USPS, UPS, FedEx, DHL, and local postal services to ensure reliable delivery.

⚠️ International delivery times may vary depending on customs clearance and local postal services in your country.

4. Free Shipping Threshold

We offer FREE Standard Shipping on all orders of $50.00 USD or more. The free shipping discount is automatically applied at checkout when your cart total reaches the qualifying amount (after any discount codes are applied, before taxes and shipping).

5. Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.

• Tracking information may take 24–48 hours to update after dispatch.
• If you have not received a tracking number within 5 business days of placing your order, please contact us at [email protected].

6. Customs, Duties & Import Taxes (International Orders)

For orders shipped outside the United States:

• The recipient is responsible for any customs duties, import taxes, VAT, or fees imposed by the destination country.
• These charges are determined by your local customs authority and are not included in the product price or shipping cost at checkout.
• We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.
• If a package is refused due to unpaid customs fees and returned to us, the customer will be responsible for the original shipping costs and any return fees.

7. Shipping Delays

While we make every effort to deliver on time, delivery times are estimates and not guaranteed. Delays may occur due to:

• Adverse weather conditions
• Carrier-related issues, backlogs, or strikes
• Public holidays or peak shopping seasons
• Customs clearance delays (international orders)
• Incorrect or incomplete shipping addresses
• Unforeseen circumstances beyond our control (force majeure)

If your order is significantly delayed, please contact us at [email protected] and we will investigate with the carrier on your behalf.

8. Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide an accurate and complete shipping address at checkout.

• If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping.
• If you notice an error, please contact us immediately at [email protected]. We cannot guarantee changes once an order has been processed.

9. Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, it is considered delivered.

• If your tracking shows “Delivered” but you have not received your package, please check with neighbors, household members, your building’s front desk, and your local post office first.
• If the package cannot be located, contact us within 7 days of the delivery date at [email protected] and we will assist you in filing a claim with the carrier.
• Yavok LLC is not responsible for packages confirmed as delivered by the carrier but reported as lost or stolen. However, we will make reasonable efforts to help resolve the situation.

10. Damaged Packages

If your order arrives damaged:

1. Take photos of the package, shipping label, and damaged items within 48 hours of delivery.
2. Contact us within 7 days of delivery at [email protected] with your order number and photos.
3. We will arrange a free replacement or a full refund, including any shipping costs, at no additional charge.

Please do not discard the original packaging until your claim is resolved.

11. Refused or Unclaimed Shipments

If a package is refused at delivery or unclaimed and returned to us, the customer will be responsible for:

• The original shipping costs (non-refundable)
• The return shipping costs charged by the carrier
• Any reshipping fees if the customer requests redelivery

A refund (minus shipping fees) will be issued only after we receive the returned package in its original condition.

12. Sales Tax

Sales tax will be applied to orders shipped to U.S. states where Yavok LLC is required to collect sales tax under applicable U.S. law. The applicable tax amount is calculated and displayed at checkout.

13. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes are effective immediately upon posting on this page. We encourage you to review this policy periodically.

14. Contact Us

Customer Service Hours: Monday to Friday, 9 AM – 6 PM (EST) Response Time: Within 24 hours on business days

Yavok LLC 30 N Gould St, Ste N Sheridan, WY 82801, USA EIN: 36-5126551 Phone: +1 (307) 225-1076 Email: [email protected]